Interview by Sigrid Tornquist
What is one way you create and maintain employee satisfaction?
It’s very important to me that our employees feel secure, and a huge part of that is providing health insurance for them. We have an alternative supplement plan in place right now, but are looking into a plan that’s a new part of IFAI’s member benefits. *
What have you changed regarding how you run the business in the last couple of years?
Sales and quoting is the area that has changed the most since I purchased The Nautical Needle. I recognized that sales is not my strong point and I need to stay out of it. Instead I’ve focused on finding the right person for the position, and giving them the tools they need to excel—and it’s working out great.
* IFAI has partnered with Digital Insurance, a company that specializes in providing group insurance and member benefits in the U.S.