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The equipment-buying process

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Experts weigh in on how they help customers choose the right equipment.

First steps
When we first work with someone buying a machine, we do a lot of software work—those things they know ahead of time. After machines are running, they decide things they want to add on.
—Bill Slyne, North Cutting Systems

Adapt or buy (new)?
It [the decision to adapt or buy] depends on the use and where the tools are being used. If it’s used outdoors where it’s exposed to the elements, businesses might buy new. If it’s used indoors, it might be in better condition, so they’ll just add to it. But if they need more speed, that will require new equipment.
—John Amery, Leister USA

Tipping points
Any time you purchase a new piece of equipment, you have already looked at it to know it will do what you want it to do. The next consideration is, if you have problems, the type of service the supplier offers.
—Jerry Reeves, AC Fabricated Products

Janice Kleinschmidt is a freelance writer and editor based in Palm Springs, Calif.

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