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What to do when a customer complaines
January 1st, 1970
From “Start and Run Your Own Business”, by Alan Le Marinel, reprinted on www.howto.co.uk. Even the most conscientious companies, delivering high quality products and services consistently, can face an unhappy customer on occasion. All customer-facing employees should know what to do if they receive a complaint and view it as an opportunity to rectify the […]
Statistics on the changing workforce
January 1st, 1970
By Pat Hayes, CPP 41% of American adults are over the age of 50, the highest percent in U.S. history 80% of Congress is over 50 50% of the Americans who voted in the 2006 elections were over 50 By 2011 the American 50-plus population will surpass 100 million Pat Hayes is founder and chairman […]
Sustainable Green Printing
January 1st, 1970
By Sigrid Tornquist Public opinion on environmental impact is driving manufacturers to adopt sustainable practices—and be able to demonstrate that commitment to their clients because more and more the businesses that can offer sustainable options have a leg up on those that can’t. The Sustainable Green Printing (SGP) partnership is a print industry organization that […]
Specialty Fabrics Review interviews Paula Calderon, managing director of Caribbean Awning Production Co.
January 1st, 1970
Interview by Sigrid Tornquist What is your industry prediction? I believe that the awning industry will continue to grow over the next five to ten years because of the benefits it provides—benefits that are increasingly important due to changing weather patterns. What is your business philosophy? Nothing is impossible and everything is feasible. Operate with […]
Calderon collaborates to expand business
January 1st, 1970
By Sigrid Tornquist Paula Calderon is always looking for new ways to expand Caribbean Awning’s scope of business. St. Lucia, where the company is located, is a popular tourist destination due to its tropical climate and warm ocean breezes—a fact that results in large projects requiring awning fabrication, among other things. Calderon recognizes that while […]
Cleaning green
January 1st, 1970
By Holly O’Dell Outdoor fabrics have transformed into sophisticated products that can better resist soil, oil and chemicals. “Over the years, fabric technology has improved, whether that be in the construction of the fabric or perhaps some type of surface treatment oriented toward enhancing the life of the fabric and cleanability,” says Drew Nelson, product […]
Questions to ask employees
January 1st, 1970
Encourage feedback from your employees by truly listening to them and acting on their survey responses. Here are some questions to get you started. By Amy Orchard Encourage feedback from your employees by truly listening to them and acting on their survey responses. Here are some questions to get you started. What would make your […]
Strategies for creating a partnership culture
January 1st, 1970
By Amy Orchard Doug Klein of Sirota Survey Intelligence, Purchase, N.Y., offers strategies for creating a partnership culture. He estimates that about 20 percent of companies currently operate this way. 1. Create a vision statement. Establish the policies you need—before a recession—as a ring of protection, making job cuts the last option. 2. Provide competitive […]
Sustainability symposium to be held in July
January 1st, 1970
By Marie O’Mahony The Rip Curl Project will be discussed at “Fashioning Now: Changing the Way We Make and Use Clothes,” a sustainability symposium for designers, students and the fashion industry, Tuesday July 26, 2009, at the University of Technology (UTS), Sydney, Australia. Speakers include Marie O’Mahony (UTS), Dr Kate Fletcher, Reader in Sustainable Fashion, […]
Eco-friendly tent branding
January 1st, 1970
By Elizabeth Kephart Reisinger Many companies are promoting environmentally friendly practices, and the trend is spilling over to events. Here are some ways to advise your clients on how to brand their tented event as “green.” Print all signage, marketing material and brochures on recycled and/or recyclable materials. Explore using biodiesel or other petroleum alternatives […]