Polo Custom Products: from concept to production with a full range of services

December 1st, 2019

by Rebecca Post Everything is global now. There’s more opportunity to enter into partnerships with your customers now. You can make suggestions that will improve their business, and that’s even expected,” says Kent Lammers, CEO and president of Polo Custom Products. In fact, says Lammers, keeping pace with customer expectations is what transforms clients into […]

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Customer service is king

November 1st, 2019

Strategic service makes your company memorable.  By Randy Westlund We live in a constantly connected culture of instant gratification. We want what we want and we want it right now—with no delays. Between instant messaging, next-day delivery and online services available 24/7, the marketplace is catering to these demands. Some revealing statistics show how much […]

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Challenge accepted: Pete Mogavero and Anchor Industries are keeping craftsmanship up to date

September 1st, 2019

Pete Mogavero leads the team at Anchor Industries to meet today’s market demands for quality, craftsmanship, speed and customization. by Jill C. Lafferty Anchor is 127 years old, and we have remarkable traditions here,” says Pete Mogavero, president of Anchor Industries Inc. “I’ve been here for 38 years; we’re a fifth-generation family business in stunning […]

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Paul Aumento relies on employees and customers to keep Creative Textile Solutions a responsive manufacturer

February 1st, 2019

Nova Scotia is a small market and Halifax is a smaller city compared to some others, so we’ve had to diversify to continue a successful year-round employment,” says Paul Aumento, co-owner and president of Creative Textile Solutions Ltd., Halifax, Nova Scotia, Canada. “So we expanded our markets right away to include whatever can be manufactured […]

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Practicing good customer service on the phone

May 1st, 2008

Better customer service starts with a smile; even when it’s a telephone call, it makes good sense to use a friendly tone of voice. Listen to good speakers on the radio and note the warm, inviting tone of voice. You want to replicate this relaxed, easy-going style in all of your telephone calls. Also, give […]

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