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CRM programs run the gamut
February 1st, 2016
There are dozens and dozens—maybe hundreds—of Customer Relationship Management (CRM) software programs on the market. And it seems that most are difficult to use. In terms of navigating the programs, many CRM packages seem to be rated along an arc of complexity, from user-unfriendly to totally impossible to use. One well-known program, Salesforce, is often […]
Neschen implements 100 percent customer satisfaction guarantee
September 1st, 2008
Neschen Americas (SEAL® and Neschen® brands), Elkridge, Md., has implemented a new 100 percent customer satisfaction guarantee. Designed to improve service levels and streamline customer relations, the new program provides clear guidelines and instructions to resellers and end customers for the remediation of problems pertaining to product quality, freight damage, return authorizations, account credits, and […]