Customer service is king

November 1st, 2019

Strategic service makes your company memorable.  By Randy Westlund We live in a constantly connected culture of instant gratification. We want what we want and we want it right now—with no delays. Between instant messaging, next-day delivery and online services available 24/7, the marketplace is catering to these demands. Some revealing statistics show how much […]

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Common mistakes cost more than you think

July 1st, 2019

There’s a high cost to being too busy to get work done. By Randy Westlund I was consulting for the owners of a company recently. They’d worked hard last year. They did a record number of jobs. They even had to hire two installers and a welder to get it all done. But at the end […]

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From machines to humans: Boost the productivity of your business

September 1st, 2017

Improving productivity depends on a combination of efficient employees, equipment and processes. Driving improvement in all these areas involves examining the current practices in place and making adjustments to systems, employee training, technology, equipment and tools. From small tweaks in communication processes to large technology improvements, companies are using many techniques to boost productivity. Tecsew […]

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