Neschen implements 100 percent customer satisfaction guarantee

September 1st, 2008

Neschen Americas (SEAL® and Neschen® brands), Elkridge, Md., has implemented a new 100 percent customer satisfaction guarantee. Designed to improve service levels and streamline customer relations, the new program provides clear guidelines and instructions to resellers and end customers for the remediation of problems pertaining to product quality, freight damage, return authorizations, account credits, and […]

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ARA Insurance Services gets high marks

May 1st, 2008

The American Rental Association (ARA) received the strongest performance reviews to date in its most recent customer satisfaction survey for ARA Insurance Services (AIS), its wholly owned insurance subsidiary. About 200 AIS insured customers were polled Nov. 11-21, 2007. Those polled represented a mix of rental industry segments, revenue levels and AIS contacts. The survey’s […]

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