The American Rental Association (ARA) received the strongest performance reviews to date in its most recent customer satisfaction survey for ARA Insurance Services (AIS), its wholly owned insurance subsidiary.
About 200 AIS insured customers were polled Nov. 11-21, 2007. Those polled represented a mix of rental industry segments, revenue levels and AIS contacts.
The survey’s key findings show that AIS excels in the quality of its insurance products and services, makes it easy to access AIS personnel, and has effective risk management information and resources. Timely delivery of quotes, endorsements and service, along with claims handling and loss control issues, also received high scores. For information, visit www.ara.org.