Alex Kouzmanoff translates customer service into customer satisfaction—by listening. By Sigrid Tornquist “When someone is totally incentivized by sales, there is no backup after the sale is made,” says Alex Kouzmanoff, vice president, Aztec Tents, Torrance, Calif. “We wanted to focus our sales efforts on service and making sure that, whether or not the sale […]
Sales support driving the way
October 1st, 2013 / By: IFAI / Feature, Management, Perspective, Tents