Chris Ritsema leads his company by building a strong culture that encourages growth and success for his employees.
My vision has always been to grow a company that empowers its employees,” says Chris Ritsema, owner of Canvas Innovations in Holland, Mich. “I want to give people a reason to stay here and build their careers—and to do that we need to create a positive workplace culture with strong relationships.”
Ritsema began his career in marine fabrication directly out of high school. Aware that he was interested in working in a trade industry, Ritsema’s high school guidance counselor connected him with a local company that needed someone to fabricate boat enclosures and marine upholstery. “I had no experience— completely zero, which was kind of cool because it allowed them to train me from the ground up,” he says. “Now that’s how I look for people as well. I prefer people with no experience because otherwise I’d have to retrain them.”
The owners sold the business 18 years later, and Ritsema ventured into a marine fabrication partnership. Approximately five years after that he launched his own company. “I started Canvas Innovations with a 1,500-square-foot warehouse, no equipment and one employee—but what I did have going for me was fabrication experience and relationships with vendors,” he says. “Now, six years later I have eight employees, a5,800-square-foot warehouse—and we are bursting at the seams.”
Ritsema splits his time between the hands-on details of running a business and building a foundation for the company’s future. To that end he’s been working with a business coach for the past two and a half years—which, he points out, is an important component of the company’s growth. “I focus heavily on relationships and finding ways to empower people to be better leaders,” he says. “I hired a business coach who has the same focus—someone who, amongotherthings, canhelpusunderstand how our personalities relate to the way we operate within the company.”
The coach introduced Ritsema to Management By Strengths (MBS), a program designed to help companies increase productivity, customer satisfaction and employee morale. The program identifies four temperament traits identified by color: red signifies directness, with a focus on results; green is for extroversion, with a people-oriented focus; blue represents pace, meaning steady and easygoing; and yellow stands for structure, with a focus on doing what is right.
Ritsema—who identifies himself as “blue”—meets with the coach weekly, and his employees have met with the coach half a dozen times in the last year and a half. “We’ve all identified our colors,” he says. “When you’re working closely with people every day it’s important to understand how to approach each other and work together based on each person’s strengths. Part of how being ‘blue’ plays out for me is that I’m very factual. Everything needs to make sense on paper for me and if it does—I’ll get there.”
PLOTTING A COURSE FOR TECHNOLOGY
Among the goals Ritsema has for Canvas Innovations is a move toward technology and automation—one he’s watched both small and large marine fabrication companies take in recent years. “I saw the plotter cutter technology eight years ago at [fellow MFA member] Mike Erickson’s shop [Canvas Designers, Riviera Beach, Fla.],” he says. “He and I have a similar background and I recognized that I wanted to grow a business like he has, but I wasn’t in a position to make it happen at that time—but I knew it was just a timing thing.”
Timing is one of Ritsema’s strengths, he says. He knows where he wants to go and how to plot a course to get there. Much like the way he works to bring his employees’ strengths together, Ritsema merges several of his long-term goals to move the company in the direction he wants it to go. When he is able to empower employees, help them with their long-term career goals and grow the business—he’s found the sweet spot.
To work toward bringing automation into his shop, Ritsema reached out to Mitch Lemmen, an employee who’s in his fifth year at the company. “I sat down with Mitch and asked what he thought about his long-term future—because, I said, if you want to make a career here I want to start talking to you about future opportunities,” Ritsema says. “Because his strengths lean toward technology I gave him the opportunity to lead this plotter cutter initiative.”
Ritsema garnered the help of another MFA member, Darren Arthur, owner of Nautilux Custom Canvas LLC in Hazlet, N.J. Last year, Ritsema took Lemmen to Arthur’s shop to learn more first-hand about what it takes to run a plotter cutter, including CAD skills. “I think Darren’s shop was one of the first small shops to use this technology,” Ritsema says. “We stayed and worked with him for four or five days in preparation to go down that road.”
After a considerable amount of teamwork, research and preparation, which included his first-ever trip to an IFAI Expo in 2016 to find out more about which plotter cutter would best suit his needs, Ritsema ordered the equipment, which he took receipt of in January 2017.
For Ritsema, the financial investment required to buy the plotter cutter also includes investing in the employees’ continued education as opportunity arises and timing becomes appropriate. In January 2017 he took Lemmen to the MFA conference in Jacksonville, Fla., to help him further his knowledge about the industry as well as the new technology. “It’s so important to find the right people, find out if they have a love for the business and give them a future and a vision,” Ritsema says. “Mitch is committed to this as a career move.”
Ritsema has also brought other employees to MFA trade shows over the years. “My production manager Kenny Degroot has been to several events and has gained much towards the vision and future of Canvas Innovations,” Ritsema says. “Regional shows have become a better opportunity to take more than one employee along.”
MONTHLY GIVE AND TAKE
Providing good wages and benefits is part of Ritsema’s strategy for encouraging employees to make a long-term commitment to the company, which depends to some degree on good communication and transparency. Last year Ritsema conducted a wage review within the industry to see where his pay scale compared to other shops and found that he pays at the high end of the scale. “I told my employees how we compared and gave them a vision for how they can earn the most money,” he says.
At the suggestion of his business coach Ritsema also implemented the “Gap” system, which in essence is a monthly review system, in contrast to the traditional yearly performance review many companies use. “Why wait until the end of the year to tell your employees what they do well and what they need to improve on?” he says. “I’ve found that Gaps make people feel more appreciated and give them a clearer path for how to move forward within the company.”
Ritsema boils down his approach to two things: putting people first and building culture. “If you don’t have a good culture, you can’t have a good team,” he says
- Help employees identify their strengths.
- Ask employees what their plans are with the company and in what ways they see themselves fitting into the company’s growth plan.
- Provide employees with continued education specific to their strengths and talents.
- Check in with employees often to evaluate their performance as well as their level of satisfaction.
- Provide benefits as possible and pay employees commensurate with their growth and abilities. Give them a reason to stay.
Stars and stripes forever
the largest bimini tops it had ever made for a 90-foot motor yacht—a project that won an MFA Award of Excellence that same year. When that same client wanted stars-and-stripes-themed patriotic cushions for the bow of the vessel, he returned to Canvas Innovations to make it happen. “Initially he wanted us to build large bow cushions that replicated an American flag,” says Chris Ritsema, owner of Canvas Innovations. “But when he discovered it was improper for a person to lie on an American flag he asked us to come up with a different plan.”
The Canvas Innovations crew spent between 80 and 90 hours working on the project that resulted in two 7-plus-foot-long and five-foot-wide red-and-white-striped cushions with blue headrests that featured white stars. Industry recognition followed: the “patriotic pads” just won an MFA Outstanding Achievement Award at the 2017 Marine Fabricators Conference in Jacksonville, Fla.
“This was a very challenging job and we’re proud of the results,” Ritsema says. “The owner wanted something that would stand out from the air when he attended the Chicago Air Show—and it definitely accomplishes that.”
What tools have you added recently that help employees do their jobs more efficiently?
When I was at the MFA Conference in California a couple of years ago I attended a seminar that introduced me to Evernote, an app for note taking, organizing and archiving information. That translated into each of my employees having an iPad, which led to time tracking software on the iPads—all of these things become a part of the work orders. Before that I never thought about an employee having an iPad as a part of their toolkit.
How do you gather client feedback and encourage return business?
We use social media, of course, but we still use a printed referral program that’s been very effective. We built a package for clients that includes a thank-you letter, a return postage-paid feedback card and a 5 percent discount offer for future work. Thanking them, asking them to evaluate us and giving them an opportunity to receive a discount has resulted in significant responses. Much of my Web page’s testimonial section comes from those response cards.