I went to school with many kids whose parents had businesses, and they thought that just because their parents ran a successful business, they could just step in and be successful as well,” says Blair Belluomo, owner and president of Belle Isle Awning in Roseville, Mich. “So many of them failed because they hadn’t had other work experiences before they took over.”
Blair’s great-grandfather William Belluomo launched Belle Isle Awning in 1931 after years of crafting high-quality sails for yachtsmen and merchant seamen on the Detroit River. The company has prospered under what is now four generations of leadership. “I’m very proud of the fact that we’re one of the few awning companies I know of that has passed down directly from father to son for four generations,” Blair says. “Now my whole objective is keep the business strong for my kids (four-year-old-twins) if this is what they eventually want to do.”
Judging by how things are going now, Blair is off to a good start. The business will have doubled its billing since he took over in 2012. “I was fortunate to have gone somewhere else to work for a while and learn a few things about business,” he says. “And my dad is a fantastic awning man. He knows the business from top to bottom. We put our skills together and the business is running very well.”
After graduating from Northwood University in Midland, Mich., Blair went to work for what he calls one of the nation’s biggest and best-run auto dealer groups. He started in lower-level management and by the time he left 10 years later, he was managing 120 people at a car dealership. “To me, that experience was invaluable. I had a very good mentor and he let me be successful, and he let me fail. That helped me incorporate my ability to teach things I know to others, to let them make mistakes and grow and learn from them.”
Each one teach one
One of the first things Blair did when he bought Belle Isle Awning was to institute an informal apprenticeship program. “I realized that our workforce was getting older, so I saw the benefit of assigning each of our senior employees an apprentice,” he says. “The foreman, the seamstress, the senior installers—they all have somebody working under them.”
That apprenticeship relationship goes for Blair as well. Although he purchased the company from his father, his father still works there as a consultant, and Blair relies on his expertise and experience to help him lead the company. “When he suggests something, I listen,” Blair says.
The two kept in mind, however, that that kind of leadership transition benefits from clear and written agreements. “We drafted a consulting contract, spelling out how many hours a week he would work, how many days and what his responsibilities are,” Blair says. “Of course, he works more than what’s in the agreement, but it’s helpful to have defined lines.”
Although Blair maintains the same dedication to the quality of work and running the business that his father did, he approaches a few things in his own way. Take technology, for one. Blair embraces new technologies, both in the way he connects with clients and in design and manufacture. He’s a huge fan of using Google Earth to bid jobs. “Back when my dad was running the company he was driving 30,000 to 35,000 miles a year. I drive between 15,000 and 16,000 miles a year because I’m using Google Earth,” he says.
Not surprisingly, Blair saves time by bidding jobs that way, but he points out that the practice also enhances the quality of his connections when he does meet clients face to face. “It’s always best to meet people face to face at some point,” he says. “But if you can give them a ball park bid before you’ve even met them, your success rate is higher.”
The company also recently began using Awning Composer® software. “We’ve just signed up for their new estimating tool
and I expect that it’s going to be amazing,” Blair says. “We have all the seam sealers and welders and they’re great, but I still think the best technology you have to use is your computer.”
Getting and keeping employees
The company’s best assets, however, are its employees, Blair says. “They count on me to keep the place running properly and that they’re going to get paid every week, and I trust them to do the job the right way,” he says. “When I first took over the company I spent a lot of time on the employees, taking them out to lunch and having conversations with them about their lives. It’s important to show your appreciation.”
In addition to providing ongoing training for existing employees, Blair is constantly on the lookout for new talent—from sales to sewers. “You have to constantly be training, teaching and reviewing—and interviewing new people,” he says. “I try to interview somebody every week. I know that sounds crazy, but I’m always looking to have a bank of people. We’re fortunate that many of our employees have been with us for a long time, but there’s always turnover.”
To help him find potential new hires, Blair turns to his employees. “Your best resource for finding employees is your employees,” he says. “If you have an employee that’s a hard worker, typically the type of people he or she runs with are the same kind of people.”
Talk isn’t cheap—it’s invaluable
When it comes to getting—and keeping—clients, Blair relies on keeping the lines of communication open. Along with the many benefits of technological advances comes an expectation of instant information. “If somebody sends you an email on the weekend, you’ve got to answer it on the weekend or they’re going to contact somebody else,” he says.
With existing clients, if there’s a glitch—such as a recent project for which it took 10 months to secure permitting—Blair makes sure to keep them in the loop. “It’s important to deliver bad news in a timely fashion,” he says. “For that particular project it got tense a few times. I had to drive out there and tell the owner in person what was going on, and we ended up going to City Hall together to talk to the inspector—who was nowhere to be found. But the constant communication kept the deal together.”
Similarly, when a crew member broke a window during a residential awning installation, Blair and the crew member called the owner together to tell him what happened and that Belle Isle would take care of it right away. “The owner was out of town and couldn’t believe we called him on the same day it happened and admitted it,” Blair says. “I never get mad about it because it happens so little, and it’s important to treat people with respect.”