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Dealing with difficult customers
June 1st, 2024
Image: Dreamstime.com/© Cagkan Sayin Every business at some point is forced to deal with difficult customers. Perhaps they are unhappy with the level of service, the product or a member of your team. Or maybe their expectations are just unrealistic. Understanding how to navigate challenging interactions, however, can turn a negative situation into a positive […]
NECPA: A century of survival
July 1st, 2020
Lessons from four member companies that have survived for a century and continue to thrive. by Cathy Broberg In January 2020, the North East Canvas Products Association (NECPA), a trade organization for the canvas and outdoor fabric industry, marked its 100th anniversary. Members celebrated at its annual conference with a gala and by touring a […]